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Technical Services Communications:
Survey


The OSU Libraries' Technical Services Committee (TSC) is conducting a survey of all library faculty and staff members as a means of improving communications between OSUL Technical Services units and other campus and regional libraries. OSUL Technical Services includes the following departments:

          Access, Support, and Accounting Department
          Cataloging Department
          Monographs Department
          Serials/Electronic Resources Department
          Special Collections Cataloging Department

Because the Technical Services departments are preparing to relocate off-campus next summer as the Main Library renovation continues, effective information-sharing about Technical Services projects and services with other campus and regional libraries' staff will become even more critical. The intent of the survey is to assess the effectiveness of existing communications and to solicit suggestions for improving them. Your comments will be especially helpful. All responses are considered important and individual responses will be kept confidential when results are reported.

Estimated time to complete: 15-20 mins.

Please respond online via the following form by 10/29/04, or if you prefer, click here for a print version. Mail the print version to Sonja Thompson, 106 Main Library, by 10/29/04.



  1. What is your primary work unit?



              If "other," please specify:


  2. What is your library affiliation?



              If "other," please specify:


  3. Please rate the usefulness to you of the following meetings as a means of learning about Technical Services:

    1. Collections Advisory Council

      Essential       Useful       Not useful       Don't attend

    2. Collection Managers' Forum

      Essential       Useful       Not useful       Don't attend

    3. Technical Services Committee

      Essential       Useful       Not useful       Don't attend

    4. Department or unit meetings

      Essential       Useful       Not useful       Don't attend

    5. Other meetings you attend where Technical Services issues are discussed

                Please specify:

      Essential       Useful       Not useful       Don't attend

      Comments:



  4. Please rate the usefulness to your work of informal, in-person discussion of technical services topics:

    Essential       Useful       Not useful       Not applicable

    Comments:



  5. Please rate the usefulness to your work of the following e-mail/listserv communications you receive:

    1. Agendas/minutes of meetings

      1. Collections Advisory Council (CAC)

        Essential       Useful       Not useful       Not sure       Don't receive

      2. Collection Managers' Forum

        Essential       Useful       Not useful       Not sure       Don't receive

      3. Technical Services Committee (TSC)

        Essential       Useful       Not useful       Not sure       Don't receive

    2. Announcements:

      1. Active continuations booleans

        Essential       Useful       Not useful       Not sure       Don't receive

      2. New e-journals lists

        Essential       Useful       Not useful       not sure       Don't receive

      3. New materials boolean

        Essential       Useful       Not useful       Not sure       Don't receive

      4. Policy/procedure changes

        Essential       Useful       Not useful       Not sure       Don't receive

      5. Other e-mail/listserv communications you receive on technical services issues

        Please specify:

        Essential       Useful       Not useful       Not sure       Don't receive

        Comments:



  6. Please rate the usefulness to your work of the following printed reports and notices you receive:

    1. Fund activity reports for collection managers

      Essential       Useful       Not useful       Not sure       Don't receive

    2. Other reports

      Please specify:

      Essential       Useful       Not useful       Not sure       Don't receive

      Comments:



  7. If Technical Services communications require a response or action, are the accompanying instructions clear? (e.g. this survey)

    Yes       No       Sometimes       Not sure       Don't receive

    Comments:



  8. Please rate the usefulness to your work of the following features of the Technical Services' web sites:

    1. Workflow documentation/policies (e.g. transfer to STX guidelines)

      Essential       Useful       Not useful       Not sure       Don't use

    2. Minutes/agendas of meetings

      Essential       Useful       Not useful       Not sure       Don't use

    3. Instructional tools/computer and software tips

      Please specify:

      Essential       Useful       Not useful       Not sure       Don't use

    4. Web forms (e.g., Electronic Products Checklist)

      Essential       Useful       Not useful       Not sure       Don't use

    5. Contact information

      Essential       Useful       Not useful       Not sure       Don't use

    6. Other web site features

      Please specify:

      Essential       Useful       Not useful       Not sure       Don't use

    Comments:



  9. Can you identify the appropriate person to contact when you have a question?

    Yes       No       Sometimes

    Comments:



  10. Are phone and email requests handled promptly so that you receive the information or assistance you need within a reasonable time frame (or with explanation of pending status)?

    Yes       No       Sometimes

    Comments:



  11. Your comments and suggestions for improving communications about matters relating to Technical Services are extremely valuable. Please list strengths or weaknesses of existing communications and any ideas for improvement, including any other information that you would like to receive but are not currently receiving.



Thank you for your time and your help in completing this survey. Your comments are greatly appreciated!

Surveys will be collected by Sonja Thompson and provided to Sally Rogers for analysis by the Technical Services Committee.

Please note: Your responses will be submitted anonymously unless you enter your name and e-mail address below. If you do provide your name and address please also indicate whether you would like a response to your comments.

Name:
E-mail address:
Response desired?         Yes       No


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